Shipping Overview
We aim to get your order on its way as smoothly as possible. Once processed, packages are handed over to trusted carriers for delivery. Transit times vary depending on your location and the shipping method selected at checkout.
Processing Time
After you place an order, we typically prepare and dispatch it within 3 to 7 business days. This timeframe allows us to carefully verify, pack, and label each item—especially important for orders with multiple items or custom handling requirements.
Domestic & International Delivery
We currently ship to a curated list of countries and do not offer global coverage. Domestic deliveries (within supported regions) generally move faster than international ones. For international destinations, transit usually takes 14 to 30 days after dispatch, though this may extend during peak seasons or due to customs procedures.
Shipping Costs
Shipping fees are calculated dynamically based on your destination, package weight, dimensions, and selected service level. You’ll see the exact cost before completing your purchase—either in your shopping cart or during checkout. No hidden fees are added later.
VAT & Customs Fees
VAT is collected upfront for applicable orders, ensuring full transparency at checkout. For international shipments, customs inspections, import duties, or additional local taxes may apply—and these are the responsibility of the recipient. We cannot predict or cover such charges, as they depend on your country’s regulations and the carrier’s clearance process.
Package Tracking
Yes—we provide tracking for all shipped orders. Once your package leaves our facility, a unique tracking number appears in your order confirmation and becomes accessible via your account dashboard. You can monitor progress directly through the carrier’s website or integrated tools on our site.
Delays & Transit Issues
While we strive for consistent performance, occasional delays can occur beyond our control—such as severe weather, carrier network disruptions, holiday volume surges, or unexpected customs hold-ups. These situations rarely affect most orders but may impact timing for select destinations.
Lost or Damaged Packages
If your package doesn’t arrive within the expected window—or arrives visibly damaged—please reach out to us right away using the contact options below. We’ll investigate with the carrier, help file claims where appropriate, and work with you to resolve the situation promptly.
Delivery Addresses
We ship to one address per order only. Splitting shipments across multiple locations isn’t supported at this time. If you need items sent to different places, please place separate orders—each with its own designated delivery address.
Contact Information
For questions about your shipment, tracking status, or delivery concerns, please use our online support channels. You can log into your account, visit the order page, or submit an inquiry directly through our website at https://www.solidfaithsteadyflow.com. We respond to all requests as quickly as possible during standard business hours.