Refund Eligibility
To be eligible for a refund, your item must be unused, in the same condition as when you received it, and in its original packaging. Refunds are considered on a case-by-case basis depending on the nature of the product, the reason for return, and the condition upon receipt. Some items may be subject to different policies based on category, usage, or promotional terms.
Return Time Frame
You have 30 days from the date your order was delivered to initiate a return or refund request. Requests submitted after this period may not be accepted, though we encourage you to reach out through our online contact channels—we’ll do our best to assist where possible.
Condition of Returned Items
For a return to be accepted, items must be unworn, unwashed, undamaged, and free of any signs of use. All original tags, labels, accessories, and packaging—including boxes, inserts, and protective materials—must be included. Items that show evidence of wear, damage, or missing components may be declined or result in a partial refund at our discretion.
Refund Processing Time
Once we receive and inspect your returned item, we aim to process your refund within 7 business days. The time it takes for the refund to appear in your account depends on your financial institution and payment method. Refunds are issued using the original payment method whenever possible.
Non-Refundable Items
- Personalized or custom-made items
- Intimate apparel and swimwear (for hygiene reasons)
- Digital products, downloadable content, or virtual services
- Gift cards or prepaid vouchers (not applicable to this store)
- Items marked as final sale at the time of purchase
Customer Responsibilities
Before returning an item, please ensure it is securely repackaged with all original components. If your order included complimentary gifts or promotional items, those may need to be returned alongside your main purchase—failure to do so could affect the final refund amount. We recommend using a trackable shipping service and retaining your proof of postage, especially for higher-value returns. While not required, purchasing shipping insurance is advised for packages valued at $75 USD or more.
Contact and Support
If you have questions about your return or need assistance initiating a refund, please get in touch with us through our online contact form at https://www.solidfaithsteadyflow.com. You can also log into your account to access order details and request support. For returns requiring a physical address, please contact us first—we’ll provide the appropriate return location based on your region and order details.